TERMS AND CONDITIONS

POOL ENTRY

As a condition of entry to Grace Swimming you accept to abide by the pool rules and adhere to any directions given by Grace Swimming Staff. All children participating in Learn to Swim must be supervised by a responsible guardian over the age of 18.


PAYMENT POLICY

Full payment of learn to Swim fees must be made either before commencement of term or in the first week of your scheduled lesson, unless you have made alternate arrangements with Grace Swimming Management.

All squad sessions are payable monthly. Enrolments for Squads will be cancelled if FULL payment has not been received by the seventh day of each calendar month, unless you have made alternate arrangements with Grace Swimming Management.

A discount is available for Learn to Swim or Squads for 3rd and 4th children. Please advise our staff in order to initiate entitlement upon enrolment. Please note: Discounts apply to either Learn to Swim or Squads but cannot be applied across the two jointly

MISSED LESSON & MAKE-UP LESSON POLICY

There are no refunds or credits for any missed Learn to Swim lessons.

There are no refunds or credits for any missed Squad sessions

If you are unable to attend a Learn to Swim lesson you must notify Grace Swimming on          07 3204 2725 at least 1 hour in advance.

Failure to notify absence will result in no make-up lesson being offered.

Please note: There are No make-up lessons available for intensive programs.

No Learn to Swim make-up lessons will be conducted during the first 2 weeks of term, to allow for new enrolments.

No make-up lessons will be booked until fees for the Term have been PAID in FULL.

Learn to Swim make up lessons can only be booked one week in advance and cannot be guaranteed. A maximum of Two (2) Learn to Swim make-up lessons per term. All make-up lessons must be taken before the beginning of the next term and those not taken will be forfeited. Additional make-up lessons may be approved by Grace Swimming Management, only if more than 2 consecutive lessons have been missed, and is documented by a medical certificate (with dates only for  more than 2 consecutive weeks) is provided. Once Learn to Swim make-up lessons are booked they cannot be rescheduled. 

Private Lessons: Are only allowed 1 make-up lesson per term, any other lessons missed without notification will automatically be forfeited and no credits given.


ATTENDANCE REGISTER

All Learn to Swim students must report their attendance to kiosk upon arrival and collect their pass. Participants must not enter the water until instructed by the Learn to Swim teachers or coaches.


NEW ENROLMENTS

New Learn to Swim participants undergo a swimming assessment by a qualified instructor to determine their swimming ability.
This can be arranged with kiosk staff. Assessments are free and take no longer than 5 minutes. Enrolment forms must be completed in full by a parent or guardian at time of enrolment and accompanied by payment of fees upon booking.


RE-ENROLMENT LTS

Re-enrolment starts in week 8/9 of each term. Students are assessed continually throughout the term. The format for re-enrolment is such that current students may be asked to maintain their program position (class level changes permitting) to allow convenient and consistent booking. When new enrolments open, unconfirmed students may lose their original booking to new customers. Parents/customers need to be aware that memo’s and requests registered in lieu of term payments are not 100% confirmation of placement.


RE-ENROLMENT SQUADS

Enrolment in the Squad program will continue each month unless advised by completing a Leave of Absence Form, this you can get from the kiosk, or an email sent to graceswimming@glc.qld.edu.au advising time of leave and period of time. 

Payment of Fees are to be made by the 7th of each month. New customers will be charged a Pro Rata amount of the month they begin in once started.

ALL SQUAD enrolments are required to wear appropriate training swim wear, not board
shorts and have their own fins, goggles and equipment, swim caps required for long hair.

SQUAD LEAVE OF ABSENCE FORM


PUBLIC HOLIDAYS

Learn to Swim lessons do not take place on Public Holidays. Students with bookings that fall on public holidays are only charged for the term excluding Public Holiday days. Squad members are to check with their coaches for training times and sessions.


CANCELLATION POLICY

There are no refunds or credits for any missed Learn to Swim lessons or Squad sessions.        All Requests must be approved by Grace Swimming Management.                                           Refund of fees due to cancellation will incur a $25 administration fee.


INSTRUCTORS & COACHES

Coaches and teachers may change without notice as coaches and teachers are subject to availability.